Privacy policy
Ekhaya Scents
Effective Date: 3 August 2026
At Ekhaya Scents, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://ekhayascents.store or purchase our products.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
Full name
Email address
Phone number
Delivery and billing address
Payment information (processed securely through our payment providers)
Order history
Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and analytics data
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Respond to enquiries
Improve our website and shopping experience
Send order confirmations and shipping updates
Send promotional emails (only if you have opted in)
Prevent fraud and maintain website security
Comply with legal obligations
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Improve website performance
Understand visitor behaviour through analytics
Provide a smoother shopping experience
You may disable cookies in your browser settings, although some website features may not function correctly.
4. Payment Security
We do not store your credit or debit card information.
All payments are securely processed by trusted third-party payment providers using industry-standard encryption.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers that help us operate our business, including:
Payment processors
Courier and delivery companies
Website hosting providers
Marketing and email service providers
Analytics providers
These partners are required to protect your information and use it only for the services they provide to us.
6. Data Protection
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure
While no online service can guarantee complete security, we continuously work to safeguard your information.
7. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may occasionally send you:
New product launches
Promotions
Exclusive offers
Seasonal collections
You can unsubscribe at any time using the link provided in our emails.
8. Your Rights
Subject to applicable law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Withdraw consent for marketing communications
Request information about how your data is used
To exercise these rights, please contact us using the details below.
9. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Ekhaya Scents
Website: https://ekhayascents.store
Email: gozongo@live.com
WhatsApp: +27 73 846 8238
POPIA Compliance (South Africa)
Ekhaya Scents processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). We are committed to collecting, processing, storing, and protecting your personal information lawfully, transparently, and responsibly. Where required, we obtain your consent before processing your information and only retain personal data for as long as necessary to fulfil legitimate business and legal purposes.
Effective Date: 3 August 2026
At Ekhaya Scents, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://ekhayascents.store or purchase our products.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
Full name
Email address
Phone number
Delivery and billing address
Payment information (processed securely through our payment providers)
Order history
Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and analytics data
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Respond to enquiries
Improve our website and shopping experience
Send order confirmations and shipping updates
Send promotional emails (only if you have opted in)
Prevent fraud and maintain website security
Comply with legal obligations
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Improve website performance
Understand visitor behaviour through analytics
Provide a smoother shopping experience
You may disable cookies in your browser settings, although some website features may not function correctly.
4. Payment Security
We do not store your credit or debit card information.
All payments are securely processed by trusted third-party payment providers using industry-standard encryption.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers that help us operate our business, including:
Payment processors
Courier and delivery companies
Website hosting providers
Marketing and email service providers
Analytics providers
These partners are required to protect your information and use it only for the services they provide to us.
6. Data Protection
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure
While no online service can guarantee complete security, we continuously work to safeguard your information.
7. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may occasionally send you:
New product launches
Promotions
Exclusive offers
Seasonal collections
You can unsubscribe at any time using the link provided in our emails.
8. Your Rights
Subject to applicable law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Withdraw consent for marketing communications
Request information about how your data is used
To exercise these rights, please contact us using the details below.
9. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Ekhaya Scents
Website: https://ekhayascents.store
Email: gozongo@live.com
WhatsApp: +27 73 846 8238
POPIA Compliance (South Africa)
Ekhaya Scents processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). We are committed to collecting, processing, storing, and protecting your personal information lawfully, transparently, and responsibly. Where required, we obtain your consent before processing your information and only retain personal data for as long as necessary to fulfil legitimate business and legal purposes.